Speedau Responsible Gambling
Responsible Gambling at Speedau
Speedau is built for entertainment, not for income or escape. Every safer-gambling tool on this page exists so that pokies and casino games stay fun, stay affordable, and stay under your control. This page explains what each tool does and how to switch it on.
These tools work best when you set them before you feel like you need them. A limit set on a calm day protects you on a harder one. Nobody at Speedau will judge you for using any of these options: they are simply part of playing smart.
Who this page is for
This page is for every Speedau account holder, whether you play occasionally or regularly. You must be 18 years or older to hold an account or play any game on Speedau, no exceptions.
Setting a limit on your account
Deposit limits, loss limits and time limits all work the same way in practice. You choose an amount or a duration, confirm it, and the system enforces it automatically from that point forward. Here's how to set one:
- Log in to your Speedau account and open your account or cashier settings.
- Find the responsible gambling or safer play section.
- Choose the tool you want: deposit limit, loss limit, session time limit or reality check.
- Select a daily, weekly or monthly period, depending on what's offered for that tool.
- Enter the amount (in AU$) or the time you want, and confirm.
- Check your confirmation message or email so you know the limit is active.
If you want to lower a limit, it usually applies straight away. If you want to raise a limit or remove it, expect a short cooling-off period before the change takes effect. This delay is deliberate: it stops a limit being undone in the heat of the moment.
Reviewing your limits
Check your active limits every so often, especially after a change in income, mood or life circumstances. A limit that felt comfortable six months ago might not suit you today, and adjusting it is a normal, healthy part of managing your play.
Self-exclusion and how it works
Self-exclusion lets you close the door on your Speedau account for a set period or indefinitely, if you feel gambling is taking up more time, money or headspace than you want it to.
Once self-exclusion is active on your account, you won't be able to log in, deposit or play until the period you chose has ended. If you asked for an indefinite exclusion, reactivation is not automatic and involves a separate request and review process.
How to start self-exclusion
- Contact Speedau support or use the self-exclusion option in your account settings.
- Confirm the period you want: a fixed number of days, weeks or months, or an indefinite exclusion.
- Confirm your identity if asked, so the exclusion is applied to the correct account.
- Stop receiving marketing emails and promotional pokies offers once exclusion is confirmed.
Self-exclusion is a firm, meaningful step. Use it whenever gambling stops feeling like entertainment and starts feeling like a habit you can't easily switch off.
Safer-gambling tools available on Speedau
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps how much you can add to your account over a chosen period | Set in account/cashier settings, choose an amount and a daily, weekly or monthly period |
| Loss limit | Caps how much you can lose before further play is blocked for that period | Set alongside deposit limits in the responsible gambling section of your account |
| Session time limit | Ends your session automatically once your chosen play time is reached | Enter a time duration in account settings and confirm |
| Reality check | Shows an on-screen reminder of time spent and/or amount spent during play | Enable in account settings and choose how often it appears |
| Self-exclusion | Blocks login, deposits and play for a set period or indefinitely | Request via account settings or support, choose a period, confirm identity if asked |
Recognising the warning signs of problem gambling
Problem gambling doesn't always look dramatic. It often builds slowly, through small changes in behaviour and mood that are easy to explain away. Some signs worth taking seriously:
- Chasing losses by depositing more than you planned to "win it back"
- Spending more time or money on pokies than you intended, session after session
- Feeling irritable, anxious or low when you're not playing
- Borrowing money, selling things or dipping into bills or savings to keep playing
- Hiding your play, deposits or losses from family, friends or a partner
- Neglecting work, study, sleep or relationships because of time spent gambling
- Feeling unable to stop or cut back, even when you want to
If you notice these signs in yourself
Set a deposit or loss limit today, take a break with a time-based self-exclusion, or reach out to a support service. Acting early is far easier than waiting for things to get harder.
If you notice these signs in someone else
Approach the conversation gently and without judgement. Point them towards this page and towards Gambling Help Online, and let them know support is confidential and free.
Where to get help locally
Support is free, confidential and available whether or not you're a Speedau customer. You don't need to hit a crisis point before reaching out.
- Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
- Lifeline: 13 11 14, for crisis support and emotional distress at any hour
Gambling Help Online offers phone counselling, online chat and self-help resources built specifically around gambling behaviour. Every conversation is confidential, and you can access it as many times as you need to.
Involving family and friends
Gambling doesn't just affect the person playing. Gambling Help Online also supports partners, family members and friends who are worried about someone else's gambling, with the same confidentiality and no cost.
Frequently asked questions
How do I set a deposit limit on my Speedau account?
Log in, open your account or cashier settings, find the responsible gambling section, choose "deposit limit," pick a daily, weekly or monthly period and an amount in AU$, then confirm. Lowering a limit applies immediately; raising one involves a short cooling-off period.
Can I remove a limit once I've set it?
Yes, but increasing or removing a limit isn't instant. There's a cooling-off period before the change takes effect, which gives you time to reconsider rather than reversing a limit in the moment.
What happens to my account during self-exclusion?
You can't log in, deposit or play for the period you chose. Marketing emails and pokies offers stop too. Fixed-term exclusions end automatically after the period; indefinite exclusions require a separate reactivation request.
Is self-exclusion permanent?
Not unless you choose an indefinite exclusion. You can select a fixed period instead, such as a set number of days, weeks or months, after which your account access returns automatically without further action.
Who can I talk to if I think my gambling is a problem?
Contact Gambling Help Online on 1800 858 858, available 24/7 at gamblinghelponline.org.au, for free confidential counselling and self-help resources. Lifeline on 13 11 14 is also available for immediate crisis support at any time.
Are these tools only for people with a gambling problem?
No. Deposit limits, reality checks and time limits are practical budgeting tools anyone can use, whether you play occasionally or regularly. Setting them early helps keep pokies play enjoyable and within the amount and time you're comfortable spending.